Our Commitment to Your Privacy
Support For Everyone is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable laws.
1. Collection of Personal Information
We collect personal information that is necessary to provide our services and conduct our business. The types of personal information we may collect include:
- Contact details (name, address, email, phone number)
- Date of birth and gender
- NDIS details and plan information
- Health information and support needs
- Emergency contact details
- Payment and billing information
2. How We Collect Information
We collect personal information through various means, including:
- Directly from you via forms, interviews, or correspondence
- From your nominated representatives or carers
- From the NDIS and other government agencies
- From health professionals and other service providers
- Through our website and online platforms
3. Use of Personal Information
We use your personal information for the following purposes:
- To provide and manage our support services
- To communicate with you about our services
- To comply with legal and regulatory requirements
- To process payments and manage accounts
- To improve our services and develop new offerings
- For internal administrative purposes
4. Disclosure of Personal Information
We may disclose your personal information in certain circumstances, including:
- To NDIS and other government agencies as required
- To health professionals and other service providers involved in your care
- To emergency services in case of an emergency
- When required or authorized by law
- With your consent
We do not sell or trade your personal information to third parties.
5. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
- Secure storage of physical records
- Password protection and encryption of electronic records
- Access controls to limit who can view your information
- Staff training on privacy obligations
- Regular review of our security practices
6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or correction, please contact us using the details below.
7. Complaints
If you believe we have breached your privacy rights, you may lodge a complaint with us in writing. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
9. Contact Us
If you have any questions about this Privacy Policy or our handling of your personal information, please contact us:
Email: privacy@support-for-everyone.com.au
Phone: (07) 1234 5678
Mail: Privacy Officer, Support For Everyone, PO Box 1234, Brisbane QLD 4000
Last updated: January 2025