Report an incident or concern

Anyone can report — a participant, a family member, a support worker, a coordinator, or a member of the public. You do not need an account with us. If you want to stay anonymous, call us with your number hidden, or report straight to the NDIS Commission (details below).

If someone is in immediate danger

Call 000 now. Then tell us as soon as you safely can, on 07 3132 2788.

This page is monitored during business hours and is not an emergency service.

We take every report seriously. As a registered NDIS provider we are required to record, investigate and — where the incident meets the threshold — notify the NDIS Quality and Safeguards Commission. You do not have to work out whether it meets that threshold. Tell us what happened and we will handle it.

You can also report directly to the NDIS Commission at any time, instead of or as well as telling us: ndiscommission.gov.au/about/complaints or 1800 035 544. You never need our permission to do that, and we will never discourage it.

Tell us what happened

Fill in what you can. Nothing except the description is required — a partial report is far better than no report.

Or call 07 3132 2788

How this works: Send report sends it straight to our incidents and complaints register. We do not ask for your name, and we do not store your internet address or device details, so if you leave the contact box blank the report is anonymous. You will get a reference number to quote if you contact us later. Send by email instead opens your own email app; your email address will be on that message, so an email report is not anonymous. You can also call 07 3132 2788 with your number hidden (on most Australian phones, dial #31# before the number), or contact the NDIS Commission on 1800 035 544.

What you tell us is read only by the people at Support For Everyone who handle incidents and complaints. We use it to keep people safe, and to notify the NDIS Commission when the law requires it. See our privacy policy.

What happens after you report

1 · We acknowledge it

If you have given us a way to contact you, we acknowledge your report within one business day.

2 · We assess and record it

The report is recorded in our incident register with a severity assessment, and checked against the NDIS reportable-incident criteria.

3 · We notify if required

Where an incident is notifiable, we report it to the NDIS Commission within the required timeframe — 24 hours or 5 days depending on the category.

4 · We act, and we tell you

We investigate, take action, and — if you have given us contact details — tell you the outcome. Reporting in good faith never disadvantages you.

Other ways to raise a concern

Call or text us Call 07 3132 2788 Text 0468 171 200

Monday to Friday, 8:30am to 5pm

Email us admin@supportforeveryone.com.au

Monitored during business hours

NDIS Commission 1800 035 544

Report directly to the regulator — you never need our permission

National Relay Service accesshub.gov.au

If you are deaf or have a hearing or speech impairment

If you would rather not contact us at all, that is completely fine. The NDIS Commission takes reports about any provider directly, and an interpreter can be arranged free of charge.